Client Services Animal Liaison Volunteer

Client Services Animal Liaisons assist Grapevine Animal Services staff in greeting shelter patrons and providing exceptional customer service. Liaisons will prepare/clean adoption visit areas, facilitate adoption visits, assist patrons in looking for their missing pet, tidy adoption animal kennels, and assist with reception desk tasks as needed.

Is this position right for you?

Warm, positive customer service oriented personality
Enjoys interacting with people and animals
Professional and safe approach to animal handling
Takes pride in keeping things neat and tidy
Emotionally equipped to handle shelter conditions and long-term residents
Commit 2 hours per week for at least 6 months
At least 18 years of age

Duties/Responsibilities:

Provide exceptional customer service, communication, and positive representation of the organization
Establish and maintain cooperative working relationships with others
Identify and solve concerns through training or experience provided by staff
Must be able to handle all types of adoptable animals--dogs, cats, small mammals, birds, reptiles
Recognize animal body language and respond appropriately
Move animals in and out of their cages safely
Be able to physically control animals--walking dogs, carrying cats, etc.
Maintain contact with staff and report any concerns
Recognize signs of illness and injury in animals
Report concerning behaviors
Understand disease prevention and transmission in a shelter environment
Maintain safety for animal and human health
Read and follow signage
Responsible for working scheduled shift

Dress Code:

Volunteer t-shirt
Volunteer nametag
Close toed, non-slip shoes
Long pants

VIT (Volunteer In Training)

Proactively greet guests in a friendly, professional manner
Direct patrons to their area of interest
Clean/sanitize visit areas between visits per protocol
Assist in keeping the lobby and public hallways clean and free of clutter
Tidy adoption animal kennels—scoop litter box, refill water, provide clean bedding—under the supervision of staff or a Level 3 Volunteer

Requirements:

Receive animal handling training
At least 18 years of age

Level 1

Independently carry out all VIT duties, plus:
Answer guest questions, seeking assistance from staff as needed
Provide clients with information on adoptable animals and the adoption process
Provide clients with appropriate paperwork—for example, an owner surrender profile or adoption questionnaire
Conduct adoption visit
Move adoption animals to and from kennels
Tidy adoption animal kennels as needed

Requirements: